Frequently Asked Questions
Everything you need to know about our DJ and MC services
Services & Setup
- What services do you provide?
- We provide professional DJ services, Master of Ceremonies (MC) services, special lighting and effects including fog machines, dry ice effects, and intelligent lighting. We also offer ceremony music coordination and cocktail hour entertainment.
- How early do you arrive to set up?
- We typically arrive 1-2 hours before your event starts to set up our equipment and do sound checks. This ensures everything is perfect before your guests arrive. The exact timing is discussed during our planning consultations.
- What equipment do you bring?
- We bring state-of-the-art professional sound systems, wireless microphones, DJ equipment, lighting systems, and all necessary cables and stands. We also carry backup equipment for every critical component to ensure your event runs smoothly.
- Do you provide wireless microphones for speeches?
- Yes! All our packages include wireless microphones for speeches, toasts, and announcements. We ensure crystal-clear audio for all your special moments.
Music & Requests
- Can we request specific songs?
- Absolutely! We love tailoring the music to your taste. You can share your must-play list, do-not-play list, and any special tracks ahead of time. Plus, our JukeBoxDJs app lets your guests make song requests live during the event for an interactive experience everyone will enjoy.
- Do you have music from different cultures?
- Yes! Toronto's diversity is our strength. We have an extensive library of music from various cultures and backgrounds including South Asian, Caribbean, Latin, African, European, and more. We specialize in blending cultural traditions with contemporary hits.
- What if guests have song requests during the event?
- We welcome guest requests and our DJs are skilled at incorporating them seamlessly while maintaining the energy and flow of your event. We'll honor requests that fit your event's vibe and your preferences.
- How do you handle music for different age groups?
- Our experienced DJs read the crowd and adjust the music selection to keep all age groups engaged. We seamlessly blend classics that parents and grandparents love with current hits that younger guests enjoy.
Backup & Contingency
- What happens if there's a technical issue?
- We bring backup equipment for all critical components including spare speakers, microphones, DJ controllers, and laptops. In over 20 years and 500+ events, our redundancy systems have ensured we've never had to stop an event due to technical issues.
- What if the DJ gets sick?
- We have a network of trusted professional DJs who can step in if needed. All our DJs have access to your playlist and event details through our planning system, ensuring seamless continuity.
- Do you have liability insurance?
- Yes, we carry full liability insurance. We can provide certificates of insurance to your venue if required.
Booking & Cancellation
- How far in advance should we book?
- We recommend booking 8-12 months in advance, especially for peak wedding season (May-October). However, we often have availability for events with shorter notice. Contact us to check our availability for your date.
- What is your payment structure?
- We require a deposit to secure your date, with the remaining balance due 2 weeks before your event. We accept cash, credit cards, and e-transfers. Detailed payment terms are outlined in your contract.
- What is your cancellation policy?
- Our cancellation policy is outlined in detail in your service agreement. Generally, deposits are non-refundable but we work with clients on a case-by-case basis for unforeseen circumstances. We highly recommend event insurance for added protection.
- Can we meet before booking?
- Absolutely! We offer complimentary consultations where you can meet us, discuss your vision, ask questions, and see our equipment. This helps ensure we're the right fit for your event.
- Do you travel outside Toronto?
- Yes, we do! Although we're proudly based in Toronto, our team regularly performs across the GTA — including Mississauga, Vaughan, Markham, Oakville, and beyond. We also love destination celebrations and have brought the party to France, Jamaica, and Grenada. Travel fees may apply for events outside our standard service area.
Still have questions?
We're here to help! Contact us for a complimentary consultation.